Beyond FAQ Bots: How AI Chatbots Handle Complex Product Questions and Cut Cart Abandonment
Most e-commerce chatbots are built to handle a narrow band of predictable questions shipping times, return policy, order status. They’re useful, but they don’t address the more common reason a shopper abandons a cart: a specific, unanswered question about whether this particular product actually fits their particular need. The Real Reason Carts Get AbandonedCart abandonment […]